There's more to successful imaging than just hardware and software. Successful imaging starts before your equipment arrives and should continue throughout the life of the system. You need an installation site that meets certain specifications and key operators who quickly gain expertise. You can count on Kodak to meet all those needs and much more.

• Training
  • A Kodak Certified Technical Trainer (CTT) will train your operators on your Kodak equipment including system features, operation, troubleshooting, etc.
• Site Services
  • Power Audits - A Power Audit can identify many problems and make recommendations for correction.
  • Site Evaluations - Site Evaluations provide an on-site inspection of your location to ensure readiness of the site regarding space, weight, power, cabling, and environmental conditions.
• Implementation Services
  • Mode creation - A Kodak A+ Certified Field Engineer will create and set up Modes on your Kodak scanner per your application requirements.
  • Mode Changes - As your needs change, rely on a Kodak A+ Certified Engineer to change the modes on your equipment to meet your new requirements.
  • Staging - Equipment is set up for integration purposes. The customer's warranty on the Kodak product is delayed. This helps ensure that the entire system is fully functional before the warranty begins. When the completed system is officially installed, the Kodak new product warranty is initiated.
  • Optical Disk Cleaning - KODAK Service & Support offers professional disk cleaning using state-of-the-art equipment, a unique process, and experienced optical specialists dedicated to this critical service.

Support Services Care Kits

Scanner Mode Creation & Setup Site and Power Certification Complete Site Readiness Pkg Site Inspection Power Quality Audit Microimager 30 Training Microimager 70 Training 990/IL70 Mode Creation/Setup IMS Operator Training IMS Application Develop Trng IMS+Node Accred/Install/Trng IMS+Node Expan Install/Trng Capture Software Training DAW Site Accreditation AWIS Training

DAW Site Accred/AWIS Trng IRW w/AFC Install & Training IRW s/IFC Install & Training Scanner 1500/2500 Install/Trng Scanner 3500/4500 Install/Trng Scanner 500/5500 Training Scanner 7500/7520 Training Scanner 923/9500/9520 Training DAW Pkg w/MV Scnr Training DAW Pkg w/MVCS SW Trng DAW Pkg w/HV Scnr Training DAW Pkg w/HVCS SW Trng Basic Windows Overview Microfilm Applications

KODAK Systems Services can help optimize your network's ability to handle imaging. This service includes solving systems problems, making improvement recommendations, and offering ongoing support.

• System Upgrades - As hardware and software operating systems are updated, we can install upgrades and test applications for compatibility.
• System Support Packages - To keep your imaging systems operating at peak performance, Kodak can provide on-going support packages that can be tailored to the services and hours of coverage that your business needs require.
• System Administration Support - Customized service support agreements to provide a systems administrator for on-site functions, such as, security issues, data back up, and restoration.
• System Installations - Installation and configuration of workstations, servers, and network storage components.
• Problem Analysis - Kodak can optimize existing systems or provide specific problem analysis.
• Digital to Digital Conversion - Services Digital Conversion Services provides for translation of information between incompatible computer systems, media types, file structures and software packages. We can convert virtually any digital data or media storage format-to any other data or media format-or to an industry standard format.

Kodak Professional Services provides the highest level of imaging systems support. Our experienced team of engineers can design or optimize your system using the latest technology to handle your growing imaging needs. Whether it's bi-tonal imaging on a local network or color images with worldwide visibility, Kodak Professional Services provides the expertise, when and where you need it. In addition, we can train your team and provide ongoing support to keep your systems running at peak performance.

• Network Design - Network Design considers both present and future imaging needs, with various proposed alternatives based on growth projections. Whether customers are considering a new imaging network or upgrading an existing one, Network Design Service will work with you to recommend the best solution.
• Network Assessments - Improve productivity, reduce delays, and optimize throughput by having Network Assessment Service analyze your customer's current environment from physical, performance, and traffic perspectives.
• Consulting/Problem Solving - Initial planning is crucial to the success of any venture, especially the transportation of critical images. You need to make the right decisions up front regarding your customer's network environment and how it handles the quality and speed with which it moves critical images. Kodak Network Consulting and Planning Service can help. We begin by listening to you identify needs and requirements, and then we provide a comprehensive recommendation and a cost estimate of the project.
• Implementation Services - We offer on-time and within-budget delivery of the agreed-upon solution. Network Implementation Services will coordinate internal, Kodak, and other vendor resources to provide the network benefits to meet your business requirements.This service provides complete project management and vendor coordination, with implementation planning and scheduling for on-time execution. Kodak will be a single point of contact for all vendors to help provide a smooth installation.(Prerequisite: KODAK Imaging Network Design or equivalent.)
• Network Support Packages - Network Support Service will optimize the imaging network by troubleshooting and resolving your network problems. Solutions can be provided remotely or on-site, along with documentation of the problem and the resolution.

Your local reseller of Kodak Document Imaging products OR
1-800-268-1567