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Frequently Asked Questions

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Compact-Flash

Cameras

Digital Cameras

Digital Device

Portable Multimedia Device

Printers

Thermal Printers

Troubleshooting

Consumer Cameras

Digital Cameras

Photo Scanners

Film Drive

Desktop Publishing Hardware, Software, and Media

Accessories

Compact-Flash

KODAK COMPACTFLASH Cards

Description

1. What is a KODAK COMPACTFLASH Card?

General

1. Where can I buy the KODAK COMPACTFLASH Card?
2. What are the dimensions of the KODAK COMPACTFLASH Card?
3. Is a COMPACTFLASH Card card sensitive to changes in temperature ?
4. Does the card require power to retain the information on it?
5. What makes a COMPACTFLASH Card good for storing pictures?
6. PCMCIA slots run on both 3.3 V and 5 V. Does the KODAK COMPACTFLASH Card work in either?
7. What are the capacities of COMPACTFLASH Cards?
8. What happens if I drop a COMPACTFLASH Card?
9. How reliable is the information on a COMPACTFLASH Card?
10. How many pictures can I take per megabyte with a memory card?
11. How do I insert a COMPACTFLASH Card in a camera?
12. Will Lexar COMPACT FLASH Cards work with KODAK Cameras and other COMPACT FLASH Compatible products?

Formatting COMPACTFLASH Cards

1. Why must I format a COMPACTFLASH Card ?

Troubleshooting

1. The Format option on my camera is grayed out, and the Card Reader cannot access the drive.
2. Why doesn't my camera show any pictures remaining, even though I'm using a new 128 MB or 192 MB COMPACTFLASH Card?
3. My camera wouldn't turn on . Why did this happen?
4. Why does my camera sometimes take longer to get ready to take pictures than normal?
5. I renamed the picture files on my COMPACTFLASH Card and now I can't see them. Why?
6. Why does my COMPACTFLASH Card have less image capacity after I use it in another camera?
7. How could I get a corrupted image on my COMPACTFLASH Card?
8. My COMPACTFLASH Card is damaged. What should I do?
9. Why can't I take a picture when I put my COMPACTFLASH Card in the camera?
10. How do I delete all of the pictures from my COMPACTFLASH Card? Do I have to mark each one?
11. Will IBM Microdrives work with KODAK Digital Cameras?

Cameras

Digital Cameras

KODAK DC40 Digital Camera

Product Availability and General Information

1. Where can I buy the camera?
2. What is the size and weight of the camera?
3. What is the ISO rating equivalent for this camera?
4. Can images be viewed on the camera after they've been taken?
5. Are other lenses available for this camera?
6. Is there a tripod mount for the camera?
7. What is the warranty for this camera?
8. Has the camera been reviewed , and if so, by whom?
9. How has the camera been received in the marketplace?
10. Is there an electrical adapter available for the camera?
11. What is the resolution of this camera?
12. Can both high resolution and low resolution pictures be taken during the same shooting session?
13. How big are the pictures?
14. Can this camera be used for microscope photography?
15. Are the pictures lost if the camera's batteries go dead?

Computer-Related Information

1. Does the camera always have to be connected to a computer?
2. Can the camera be used with a POWER MACINTOSH 9500 Computer, or computer running WINDOWS NT or UNIX?
3. Does the camera have removable storage?
4. What type of file does the camera transfer to the computer?
5. How big is the file created by the camera for each picture?
6. What type of image compression does the camera use?
7. What type of printing can be done with PHOTOENHANCER Software?
8. I'd like to use my DC40 Camera to produce QuickTime™ movies. Where is the camera's nodal point?

Technical Support and Troubleshooting

1. Where is PHOTOENHANCER Software support available?
2. I am having trouble connecting my camera to my computer. Why?
3. I consistently get an error message when I try to delete the last picture from my DC40 Camera using the WINDOWS Software demo. Why?
4. I have connected my camera to my MACINTOSH Computer, but the computer says that the camera is "not connected" or "cannot be found." What should I do now?
5. My camera won't connect now that I have converted my MACINTOSH Computer to OS8 . What can I do?
6. My camera won't work with my computer. Does my Personal Digital Assistant have anything to do with the problem?
7. Why did I receive an error that there wasn't enough hard drive space when I was opening and saving pictures in PHOTOENHANCER Software?

KODAK PALMPIX Camera for the PALM m100 Handheld Series

Description

1. What is the KODAK PALMPIX Camera for the PALM m100 Handheld?

Availability

1. Where can I buy the camera?
2. What comes in the box?
3. Do I need anything else to make the PALMPIX Camera work?
4. Are there accessories available for the camera?

Features and Specifications

1. What are the features and specifications of the camera?
2. What software comes with the camera?
3. Is there a developer's toolkit for this camera?
4. What are the dimensions of the camera?
5. How much does the camera weigh ?
6. What is the focus range of the camera?
7. What is the focal length of the camera's lens?
8. What is the shutter speed for this camera?
9. What are the file formats for stored pictures?
10. What is the image quality of the pictures taken with the PALMPIX camera?
11. What kind of battery does the camera use?
12. Is the PALMPIX compatible with the VISOR handheld from Handspring?
13. What is the warranty for this camera?

System Requirements

1. What are the system requirements for this camera?
2. Does the camera work with WINDOWS CE?

Using the camera with a MACINTOSH Computer

1. Can I use the camera with a MACINTOSH computer?
2. What HOTSYNC software do I need to use with the new MACINTOSH conduit?
3. I disconnected the m100 during a HOTSYNC operation. What should I do?
4. What happens if I cancel a HOTSYNC operation on the m100 instead of on the MACINTOSH computer?
5. Why are my pictures in the Trash Can ?
6. I see the message "No PALM Users can be found. Install/uninstall has been cancelled." What should I do?
7. I see the message "Select the user in which to install PALMPIX." Is this correct?
8. I uninstalled the KODAK PALMPIX Software for the MACINTOSH computer and it disabled the PALMPIX and PALM Desktop menu bars. What should I do?

General Usage

1. What makes this camera so different?
2. What is HOTSYNC and how is it used with the PALMPIX camera?
3. Are there software updates available for this camera?
4. How many pictures can I expect to take with one fresh battery?
5. How are the images stored?
6. If I use my PALM Handheld (or any handheld with grayscale display ) will my transferred images be black-and-white?
7. How can I delete images from the PALM handheld?
8. How do I find out what version of PALMPIX software is installed on my handheld?
9. How does the frame counter work?
10. Does the camera always have to be connected to the PALM handheld?
11. If I turn off the PALM handheld , will I lose my images?
12. If the batteries go dead in the PALM handheld, will I lose my pictures?
13. If I delete the PALMPIX software, will I lose my images?
14. How much space does the PALMPIX Software use?
15. How can I tell how much memory the image files use on the handheld?
16. Can I use the PALMPIX as a stand-alone digital camera ?
17. How does the PALMPIX change the way Date Book works?
18. What is a conduit ?
19. How do I transfer the pictures to the computer ?
20. Do I have to download all of the images to my computer at the same time?
21. How can I get the best results when taking pictures under fluorescent light ?
22. How can I get the best results when taking pictures in daylight ?
23. How can I get the best quality display on the PALM handheld?
24. Do I have to change the resolution every time I use the camera?
25. How does the PALM cradle connect to the computer?
26. If I change a HOTSYNC setting, will it remain the default setting?
27. When does the picture become a JPEG, Bitmap, or PICT file?
28. Can I use the IrDA connection to transfer the image to a printer or a digital camera?
29. Can I transfer my images to other PALM handhelds?
30. How do I print my PALMPIX images?
31. What happens to the LCD display on the PALM handheld in extreme temperatures ?
32. How do I clean the LCD display on the PALM handheld?

Troubleshooting

1. Where can I get help troubleshooting the PALMPIX camera?

Technical Support

1. Where can I get technical support for the KODAK PALMPIX camera, KODAK PALMPIX Software, and KODAK PALMPIX Conduit Software?
2. Where can I get technical support for my handheld?

KODAK mc3 Portable Multimedia Device

Description

1. What is the mc3 Portable Multimedia Device?

Availability

1. Where can I buy the mc3 device?
2. What comes in the box ?
3. What software comes with the mc3 device?

Features and Specifications

1. What are the features of the mc3 device?
2. What are the specifications for the mc3 device?
3. What is the focal length of the lens?
4. What are the physical dimensions of the device?
5. At what rate can you preview images on the color LCD?
6. Does the mc3 device have internal memory for storage?
7. What file formats does the mc3 device use?
8. Can I use a serial connection with the mc3 device?
9. What resolution can I expect from still images with the device?
10. Can I use the mc3 device with my MACINTOSH computer?

System Requirements

1. What are the system requirements for the mc3 device?

Accessories

1. What kind of batteries should I use with the mc3 device?
2. What accessories are available for mc3?

General Use

1. What are the little numbers in the upper right hand corner of the LCD display?
2. Can I use other headphones with the mc3 device?
3. Can I take videos with sound , too?
4. Is there an AC adapter for the device?
5. Can I use the device with a serial connection ?
6. How do I clean the camera lens or the LCD display ?
7. Can I download firmware for the mc3 device?
8. What kinds of memory cards can I use?
9. How should I insert the COMPACTFLASH Card ?
10. How and when do I remove the COMPACTFLASH Card?
11. Can I store both pictures and music on the same COMPACTFLASH Card?
12. How many minutes of video can I store on a COMPACTFLASH Card?
13. At what rate can I take .MOV files?
14. How many pictures can I take with one COMPACTFLASH Card?
15. What is Sleep mode?
16. What is the Skin ?
17. Can I edit the movies I have taken?
18. Can I take pictures or videos while the device is connected to the computer?
19. What happens if I turn the device off while it is processing a picture?
20. How close can I get with the device? Are there macro or close-up settings available?
21. How do I take videos?
22. How can I take the best videos ?
23. What is an MP3 music file?
24. How do I download Internet music files and play them on the device?
25. Does WINDOWS Millennium have WINDOWS Imaging Aquisition (WIA) drivers for the mc3 device?
26. How can I transfer images from the device to my computer?
27. How do I connect the device to my computer?
28. Is there any other way to get my media files besides using the USB cable?
29. I am using the KODAK USB Picture Card Reader to get my media files. Where do I start?
30. How do I connect to a TV or stereo?

Troubleshooting

1. Does WINDOWS Millennium have WINDOWS Imaging Acquisition (WIA) drivers for the mc3 device?
2. My pictures are jagged on the computer screen. What should I do?
3. Why can't I take a picture or video ?
4. I pressed the Capture button to stop the video , but it didn't stop. What should I do?
5. The LCD is dark and hard to read at times. What should I do?
6. I e-mailed my video file to a friend, but they can't open it. Why?
7. Where can I get help troubleshooting the device?

Technical Support

1. Where can I get support for REALJUKEBOX Software?
2. Where is support available for MUSICMATCH Software?
3. Where is support available for ARCSOFT Software?
4. Where can I get technical support for the KODAK mc3 Portable Multimedia Device and KODAK mc3 Connection Software?
5. Before you call...

Digital Device

Portable Multimedia Device

KODAK mc3 Portable Multimedia Device

Description

1. What is the mc3 Portable Multimedia Device?

Availability

1. Where can I buy the mc3 device?
2. What comes in the box ?
3. What software comes with the mc3 device?

Features and Specifications

1. What are the features of the mc3 device?
2. What are the specifications for the mc3 device?
3. What is the focal length of the lens?
4. What are the physical dimensions of the device?
5. At what rate can you preview images on the color LCD?
6. Does the mc3 device have internal memory for storage?
7. What file formats does the mc3 device use?
8. Can I use a serial connection with the mc3 device?
9. What resolution can I expect from still images with the device?
10. Can I use the mc3 device with my MACINTOSH computer?

System Requirements

1. What are the system requirements for the mc3 device?

Accessories

1. What kind of batteries should I use with the mc3 device?
2. What accessories are available for mc3?

General Use

1. What are the little numbers in the upper right hand corner of the LCD display?
2. Can I use other headphones with the mc3 device?
3. Can I take videos with sound , too?
4. Is there an AC adapter for the device?
5. Can I use the device with a serial connection ?
6. How do I clean the camera lens or the LCD display ?
7. Can I download firmware for the mc3 device?
8. What kinds of memory cards can I use?
9. How should I insert the COMPACTFLASH Card ?
10. How and when do I remove the COMPACTFLASH Card?
11. Can I store both pictures and music on the same COMPACTFLASH Card?
12. How many minutes of video can I store on a COMPACTFLASH Card?
13. At what rate can I take .MOV files?
14. How many pictures can I take with one COMPACTFLASH Card?
15. What is Sleep mode?
16. What is the Skin ?
17. Can I edit the movies I have taken?
18. Can I take pictures or videos while the device is connected to the computer?
19. What happens if I turn the device off while it is processing a picture?
20. How close can I get with the device? Are there macro or close-up settings available?
21. How do I take videos?
22. How can I take the best videos ?
23. What is an MP3 music file?
24. How do I download Internet music files and play them on the device?
25. Does WINDOWS Millennium have WINDOWS Imaging Aquisition (WIA) drivers for the mc3 device?
26. How can I transfer images from the device to my computer?
27. How do I connect the device to my computer?
28. Is there any other way to get my media files besides using the USB cable?
29. I am using the KODAK USB Picture Card Reader to get my media files. Where do I start?
30. How do I connect to a TV or stereo?

Troubleshooting

1. Does WINDOWS Millennium have WINDOWS Imaging Acquisition (WIA) drivers for the mc3 device?
2. My pictures are jagged on the computer screen. What should I do?
3. Why can't I take a picture or video ?
4. I pressed the Capture button to stop the video , but it didn't stop. What should I do?
5. The LCD is dark and hard to read at times. What should I do?
6. I e-mailed my video file to a friend, but they can't open it. Why?
7. Where can I get help troubleshooting the device?

Technical Support

1. Where can I get support for REALJUKEBOX Software?
2. Where is support available for MUSICMATCH Software?
3. Where is support available for ARCSOFT Software?
4. Where can I get technical support for the KODAK mc3 Portable Multimedia Device and KODAK mc3 Connection Software?
5. Before you call...

Printers

Thermal Printers

KODAK DIGITAL SCIENCE 8650 / 8650 PS Color Printers: Paper Will Not Feed Properly

1. What can I do if the paper will not feed properly from the paper tray?

KODAK DIGITAL SCIENCE 8650 / 8650 PS Color Printers: Troubleshooting When Using A 10 Megabit Network Interface Card

Introduction

1. What should I do if a networked printer will not print?

Verify that the Stand-alone Printer Functions Properly

1. Is the printer plugged in, turned On, and displaying the READY prompt?
2. Is an error message showing on the front control/display panel?
3. Does the paper size showing on the panel match the size of the paper that is actually in the paper tray?
4. Is the printer in the appropriate mode (PostScript or Raster)?
5. Do test prints come out properly?

Verify Network Connections

1. Are the network cables connected properly?
2. Are the cables in good condition?
3. Does the cable-jumper setting inside the printer match the cabling that you are using?

Verify Printer/Network Parameters

1. Are the pertinent APPLETALK, IPX, and/or TCP/IP parameters set up correctly?

Verify Application versus Printer Parameters

1. Does the front control/display panel show a message such as "Load Oversize Ribbon" or "Load Paper" that would indicate you are using the wrong ribbon or paper?

NOVELL NETWARE Installations

1. What's the process for determining a problem with a printer on a NOVELL NETWARE installation?

APPLETALK Installations

1. What's the process for determining a problem with a PostScript-mode printer, in particular a KODAK DIGITAL SCIENCE 8650 PS Color Printer, that is on an APPLETALK installation?
2. What's the process for determining a problem with a Raster-mode printer, in particular a KODAK DIGITAL SCIENCE 8650 Color Printer, that is on an APPLETALK installation?

TCP/IP Installations: In the examples in this section, DS8650 is the host name for the Network Interface Card, and the host software is loaded in the directory / usr / local / kodak

1. How should I proceed if the printer appears to be ready but I cannot print?
2. What if the IP address is correct, but I cannot print?
3. What should I do if I can ping the printer but I cannot print?
4. I can print only small files. What can I do?
5. What can I do if I cannot print from a DOS or Windows application?

KODAK DIGITAL SCIENCE 8650 / 8650 PS Color Printers: Troubleshooting Error Messages

1. CHANGE RIBBON
2. LOAD RIBBON
3. CHECK TRAY
4. CLEAR PAPER PATH
5. CLEAR RIBBON JAM
6. CLOSE COVER
7. INIT ERROR
8. INSERT TRAY
9. LOAD PAPER / LOAD TRANSPARENCY
10. SERVICE REQ XXX
11. ERROR CODE 733

KODAK DIGITAL SCIENCE 8650 / 8650 PS Color Printers: Troubleshooting When the Printer Will Not Operate

1. The printer does not turn on and the power LED does not illuminate.
2. Printing takes much longer than usual.
3. Nothing happens when a job is sent.
4. Narrow white lines run lengthwise on prints. White or colored speckles or spots appear on prints.
5. Multicolored spots appear on prints.
6. Smudges, smears, and fingerprints have caused irregularly shaped and colored areas to appear on the print.
7. Printer initializes but does not enter the READY state (INIT ERROR).
8. Edges of transparency material curl on dense prints or the paper does not feed.
9. Printer does not respond when you press buttons.
10. Receiver (paper or transparency) does not rewind or ribbon is cut.

Troubleshooting

Consumer Cameras

Troubleshooting the KODAK CAMEO Motor EX Camera

1. Camera Will Not Operate.
2. Film Does Not Prewind.
3. Film Does Not Advance.
4. The LCD Battery Symbol is Blinking.
5. LCD Panel is Blank.

Troubleshooting the KODAK CAMEO Auto Focus Camera

1. Camera Will Not Operate.
2. Film Does Not Prewind.
3. Film Does Not Advance.
4. LCD Panel is Blank.

Troubleshooting the KODAK ADVANTIX 1600 Camera

1. Camera Will Not Operate.
2. Film Does Not Insert Completely Into Film Chamber; or Film Door Does Not Close.
3. Film Does Not Advance or Rewind.
4. Shutter Button Will Not Depress.
5. LCD Panel Displays a Zero (0) After Loading Batteries.
6. LCD is Blank When Camera is Turned On.
7. LCD Displays a Number One (1) A Second Time.

Troubleshooting the KODAK ADVANTIX 4100 Camera

1. Camera Will Not Operate.
2. Film Does Not Insert Completely Into Film Chamber; or Film Door Does Not Close.
3. Film Does Not Advance or Rewind.
4. Film Rewinds at Film Load or Middle of Cassette; or Empty Cassette Symbol Blinks on LCD Panel.
5. LCD Panel is Blank. (Flash May Fire Inadvertently).
6. All LCD Indicators Blink.
7. Film Door Latch Does Not Open.
8. Letter E is Displayed in LCD Upon Initial Loading of Film.

Troubleshooting the KODAK ADVANTIX 4700ix Zoom Camera

1. Camera Will Not Operate.
2. Film Does Not Insert Completely Into Film Chamber; or Film Door Does Not Close.
3. Film Does Not Advance or Rewind.
4. LCD Panel is Blank. (Flash May Fire Inadvertently).
5. Flash/Camera Ready Lamp BLINKS Red.
6. Flash/Camera Ready Lamp GLOWS red.
7. LCD Displays Battery Low, Replace Battery, or Flash Not Ready.

Troubleshooting the KODAK ADVANTIX 3700ix Camera

1. Camera Will Not Operate.
2. Film Does Not Insert Completely Into Film Chamber; or Film Door Does Not Close.
3. Film Does Not Advance or Rewind.
4. LCD Panel is Blank. (Flash May Fire Inadvertently).
5. All LCD Indicators Blink.
6. Focus/Flash Lamp Glows Red & Shutter Button Locks.

Troubleshooting the KODAK ADVANTIX 3600ix Camera

1. Camera Won't Operate.
2. Film Does Not Insert Completely Into Film Chamber; or Film Door Does Not Close.
3. Film Does Not Advance or Rewind.
4. Film Rewinds at Film Load or Middle of Cassette; or Empty Cassette Symbol Blinks on LCD Panel.
5. LCD Panel is Blank. (Flash May Fire Inadvertently.)
6. All LCD Indicators Blink.
7. Focus/Flash Lamp Glows Red & Shutter Button Locks.

Digital Cameras

USB Connection using a KODAK DVC 300 or a DVC323 Digital Video Camera with WINDOWS 95 Operating System

General Information

1. What is USB ?
2. How quickly does USB transmit data?
3. Are the KODAK DVC 300 Digital Video Camera and the KODAK DVC323 Digital Video Camera isochronous USB devices or are they bulk USB devices?
4. Can I add USB ports to my computer?

Installation

1. What does my system need to run USB?
2. How do I know if my system has USB installed properly?

Connectivity

1. I am getting a "Camera not plugged in" message, but the USB camera is plugged in. What can I do?
2. Can I use a DVC 300 or DVC323 with another video device (another camera, TV tuner, video capture card, etc.)

Troubleshooting

1. My computer doesn't see my USB camera ?
2. I can't get my DVC 300 or DVC323 camera to work with my third party videoconferencing program.
3. I am getting an error message that states the USB device cannot be found , and sometimes the Video Window is black. Why?
4. My computer stops responding after I launch PICTURE WORKS LIVE Software. The image came up but it just stopped. How can I fix this?
5. I received a * Vmm32.vxe Missing or Damaged message.
6. What should I do when I have an error that states "Vmm32.vxe Missing or Damaged?"
7. I received the error "WINDOWS 95 Cannot Boot Because of a Conflict" What should I do?
8. What should I do when my system indicates an I/O Subsystem Corruption error ?
9. My camera stops responding when I try to resume from a suspended computer that has a USB port. What should I do?

Repair Procedure

1. KODAK DC20 Digital Camera and Snapshot Photo Scanner 1 (U.S.A. only)

Troubleshooting Your KODAK DC50 Zoom Digital Camera

1. I have connected my DC50 Camera to my MACINTOSH Computer, but the computer says that the camera is "not connected" or "cannot be found." What should I do now?
2. My DC50 Camera won't connect now that I have converted my MACINTOSH Computer to OS8. What can I do?
3. My DC50 Camera won't work with my computer. Does my Personal Digital Assistant have anything to do with the problem?
4. I am having a problem transferring pictures stored in my camera's internal memory to my MACINTOSH POWERBOOK 5300 Computer. Any suggestions?
5. I am having problems getting my 4 MB KODAK Picture Card to work with my DC50 Zoom Camera. What can I do to get the card to work?
6. I am having a problem getting PHOTOENHANCER Software to recognize my camera even though I know the camera is properly connected. Any suggestions?
7. I have a business repairing automobile bodies, and I use the DC50 Camera in my shop. Recently, I have been unable to connect my camera to my computer, although I never used to have a problem. Why?
8. Why did I receive an error that there wasn't enough hard drive space when I was opening and saving pictures in PHOTOENHANCER Software?

Troubleshooting Your KODAK DC20 Digital Camera

APPLE MACINTOSH Computers

1. I have connected my DC20 Camera to my APPLE MACINTOSH Computer, but the computer says that the camera is "not connected" or "cannot be found." What should I do now?
2. My DC20 Camera won't connect now that I have converted my MACINTOSH Computer to OS8. What can I do?
3. When I use PHOTOENHANCER Special Fun Edition Software and try to bring pictures from my DC20 Camera into the program, it says the camera is not responding. The camera is on and connected. What can I do?

IBM or Compatible Computers

1. My DC20 Camera won't work with my computer. Does my Personal Digital Assistant have anything to do with the problem?
2. When I try to connect to the camera I get an error message that says "cannot find msvcrt20.dll"-- what should I do?
3. I'm having a problem transferring pictures from my DC20 Camera to my notebook computer. Any suggestions?
4. Why did I receive an error that there wasn't enough hard drive space when I was opening and saving pictures in PHOTOENHANCER Software?
5. When I use PHOTOENHANCER Special Fun Edition Software and try to bring pictures from my DC20 Camera into the program, it says the camera is not responding. The camera is on and connected. What can I do?

Taking Pictures

1. My pictures aren't centered the way I expected they would be. What can I do?

Troubleshooting KODAK DC Digital Cameras

Error messages

1. I received an ILLEGAL OPERATION 'isset_se' error when I installed my camera software and/or the software installation failed. What should I do?
2. I installed the camera software and now I see the error message "Access Denied: c:\windows\twain.dll." What should I do?

Black-and-White Pictures

1. My black-and-white prints are very "grainy" or unsharp. Is there anything I can do about that?

Connectivity Issues

1. I am having trouble connecting to my computer because of a corrupted image on my Picture Card! How does this happen?
2. When I use Digital Access Software and try to bring pictures from my digital camera into the application, it says "cannot find the camera." The camera is on and connected. What can I do?
3. Where can I find information about connecting my DC Camera to the computer?
4. I can't get my camera to communicate with my computer using a Serial Port that also works with a PALM PILOT portable computer.

Configuring COM Ports

1. I am using WINDOWS 95 Software and I have an available COM Port with no conflicting devices. In Device Manager I see a port listed with an (!) sign and no number assigned to it. What is happening?

MACINTOSH Computers

1. What are some tips for connection using a MACINTOSH Computer?
2. What are the basic rules for connecting a digital camera to a MACINTOSH Computer?
3. I cannot see the images. I am using MACINTOSH System 7.1.
4. My Picture Card does not work since I used it in the card reader on my MACINTOSH computer . What should I do?
5. I am using ADOBE PAGEMAKER 5.0 software and I received this error: "the application "unknown" has unexpectedly quit, because an error of Type 1 occurred ."

Care, Cleaning, and Safety

1. How do I clean the LCD display on the camera?
2. Is my digital camera explosion proof ?

General

1. Can the auto-shutoff be modified on a KODAK DC Digital Camera?
2. Why are my pictures out of sequence in my camera?
3. Why do my images come out soft and underexposed when I use the Lens Adapter with additional lenses?

Technical Support

1. Where do I call for support?

Photo Scanners

Repair Procedure

1. KODAK DC20 Digital Camera and Snapshot Photo Scanner 1 (U.S.A. only)

Kodak Snapshot Photo Scanner 1:

Troubleshooting the Message "Cannot connect"

1. (" Cannot connect ")

Possible causes of "Cannot connect"

1. (Complete explanations appear in "Troubleshooting.")

Before Troubleshooting

1. Is there anything I should do before I begin troubleshooting this message?

Troubleshooting

1. No power to the scanner.
2. Scanner not connected properly to the parallel port.
3. Problem with the cable or an incompatible device connected to the parallel port.
4. Software not installed properly.
5. Parallel port being used by some other software or device .
6. Parallel port not set properly.
7. Scanner hardware failure .

APPENDIX A ENGLISH VERSION (V1.0)

1. WINDOWS 3.1x Operating Systems
2. WINDOWS 95 Systems

APPENDIX B ENGLISH VERSION (V1.1)

1. WINDOWS 3.1x Operating System
2. WINDOWS 95 Operating Systems

APPENDIX C VERSION 2.0 (2.0)

1. WINDOWS 3.1X Operating Systems
2. WINDOWS 95 Operating Systems

APPENDIX D

1. Problem Resolution

Film Drive

Troubleshooting the KODAK ADVANTIX Film Drive FD 300

Introduction

1. What should I do before I call ?

Error Codes

1. What do the error codes mean?

Error Messages

1. DMA Transfer Error
2. Why do I get the error " Cannot find the film drive ?"
3. What does the error message " unknown response " mean?
4. When I try to start the ADVANTIX Access Software (TWAIN), I get the error message "unable to open TWAIN source"?

Communication / Printers / Parallel Port Issues

1. What causes communication errors, and what should I do about them?
2. What computer resource should the Parallel Port be set to in order to work with the film drive?
3. How do I change my parallel port mode ?
4. What does it mean when my images show on the screen as gray boxes ?
5. Why doesn't my computer startup if the film drive is attached ?
6. How do I know if the film drive has a conflict with another device ?
7. The film drive is working great, but I'm having problems printing . What should I do?
8. What printers have you tested with the ADVANTIX film drive?
9. What are the known conflicts with these printers?
10. I'm using the STEALTH Diamond 3D 2000 Video Card and I see horizontal lines on my image. Why?
11. Can I use a printer with built-in FAX capabilities with the film drive?
12. What is the conflict with EPSON STYLUS Color 400, 500, 600 and 1500 Printers?

Installation

1. When I install the ADVANTIX Software, my system only boots up in Safe Mode. What should I do?
2. How do I launch the ADVANTIX Software installer from the CD, if my CD-ROM does not AutoStart ?
3. How do I install the optional software applications such as KODAK Picture Easy Software and ADOBE ACROBAT Reader?
4. How do I uninstall the KODAK ADVANTIX Software?

Software Issues

1. My film drive unexpectedly rewound the film and the software no longer works.
2. The ADVANTIX Access Software (TWAIN) and KODAK Launcher Software windows do not display correctly. The windows are either too large for the monitor screen or the windows look blotchy. Why?
3. The ADVANTIX Access Software (TWAIN) windows are so large on my screen that I can't exit from the application .
4. Why won't the KODAK Picture Easy 3.0 Software install on my computer ?
5. Why can't I scan more than one image into ADOBE PHOTODELUXE Software?
6. Why do I get a "PHOTODELUXE has a file access error " when I try to access the film drive from PHOTODELUXE Software?
7. Why can't I scan an image directly into ADOBE PAGEMILL Software?

General Information

1. My pictures don't look right on the monitor . Why?
2. Why do I have problems printing scanned pictures ?
3. Why is my scanned picture streaky ?
4. How can I view the online documentation ?
5. Why isn't there an on-off switch on the film drive ?
6. Can I close the splash screen ?
7. How should I set my monitor display for best results?
8. Why does my image look dark on the monitor as it is being scanned for Preview ?
9. Does my film drive scan lamp need to warm up in order to scan properly?
10. Does the film have to be developed before the film drive can read it?
11. Why doesn't the film drive door open so that I can extract my film cassette?
12. Why are all my images displayed upside down ?
13. Why do all the images appear blotchy and mis-colored?
14. Why can't I open my imaging application while the KODAK ADVANTIX Access Software (TWAIN) is active?

Technical Support

1. Where can I get technical support for the film drive?

Film Drive Shared File Structure

1. What files are installed with the film drive?

Appendix A - Modifying Computer Files and Closing Background Applications - WINDOWS 95 System

1. Appendix A - Introduction
2. Before Editing a Configuration (.ini) File
3. Making a Backup Copy
4. Closing Down the Background Applications
5. Editing the Win.ini File
6. Re-Starting the Background Applications or Device Drivers

Desktop Publishing Hardware, Software, and Media

KODAK Picture Easy Software 2.0: Problems and Solutions

Installing Picture Easy Software 2.0

1. General Installation Problems
2. Picture Easy Software 2.0 and MICROSOFT WINDOWS NT Operating System.
3. Picture Easy Software 2.0 and MICROSOFT WINDOWS 98 Operating System.
4. Picture Easy Software 2.0 and the KODAK DC120 Zoom Digital Camera.
5. Picture Easy Software 2.0 and the KODAK PhotoDoc Color Scanner.

Starting Picture Easy Software 2.0

1. Error message about available disk space when starting Picture Easy Software.
2. "AFX_IDS Title" Error.
3. DDEML.DLL error on some SONY Vaio Computers.

Communicating With KODAK Digital Cameras and Scanners

1. Troubleshooting camera connection problems.
2. KODAK DC265 Digital Camera: COM Ports are grayed out.
3. Setting the baud rate for a direct connection to a KODAK Digital Camera.
4. Problems transferring pictures to a laptop computer.
5. Why doesn't the DC210 Camera appear as a disk drive when I select, "Transfer pictures from your computer, including KODAK PHOTO CD Discs, Flashpix CD, and other hard drives, network drives, and other media"?
6. Problems with mixed file formats on the same CompactFlash (CF) card.
7. Problems transferring more than three pictures from a PhotoDoc Scanner.

Managing Your Pictures (Importing, Viewing, Storing, E-mailing)

1. Saving pictures in a format other than FPX file format.
2. Problems with 640 x 480 display.
3. Disappearing tooltips.
4. More information about the auto-enhance button.
5. Hard drive appears as a Flashpix CD on the main screen.
6. Saving pictures within an album after rotating thumbnails.
7. E-mailing pictures.

Printing Your Pictures

1. Memory, resources, and printing.
2. Printing to a KODAK 8650 PS Color Printer.
3. Black lines around cropped pictures.
4. Print is "pixelated."

Connecting to Kodak's Online Services

1. Connecting to Kodak's online services.
2. Connecting to Kodak's online services using America Online.
3. Proxy server setup for Picture Easy Software 2.0.
4. Connecting to the KODAK Print Service in French-speaking Canada.

Exiting and Uninstalling Picture Easy Software 2.0

1. Error message about the recycle bin followed by a crash on exit.
2. Uninstalling Picture Easy Software 2.0.

Upgrading from Picture Easy Software 2.0 to a Higher Version

1. To successfully upgrade to version 3.0/3.02, you must follow the procedure outlined below.
2. To successfully upgrade to version 3.1 of Picture Easy Software, do the following:

Managing Proxy Server Connections in NETSCAPE and MICROSOFT Browsers

1. How to manage proxy settings in MICROSOFT Internet Explorer 3.02 and 4.0.
2. How to manage proxy settings in NETSCAPE Navigator 3.0.
3. How to manage proxy settings in NETSCAPE Communicator 4.0.

Resolving Other Problems in Picture Easy 2.0 Software

1. Are you having a problem with Picture Easy Software that is not part of this collection?

KODAK Picture Easy Software 3.0: Problems and Solutions

Installing Picture Easy Software 3.0

1. General installation problems.
2. Picture Easy Software 3.0 and MICROSOFT WINDOWS 98 Operating System.
3. "AFX_IDS Title" Error.

Communicating With KODAK Digital Cameras and Scanners

1. Troubleshooting camera connection problems.
2. KODAK DC265 Digital Camera: COM Ports are grayed out.

Managing Your Pictures (Importing, Viewing, Storing, E-mailing)

1. Saving pictures in a format other than FPX file format.
2. E-mailing pictures.

Printing Your Pictures

1. Memory, resources, and printing.
2. Print is "pixelated."

Connecting to Kodak's Online Services

1. Connecting to Kodak's online services.
2. Connecting to Kodak's online services using America Online.
3. Proxy server setup for Picture Easy Software 3.0.

Exiting and Uninstalling Picture Easy Software 3.0

1. Uninstalling Picture Easy Software 3.0.
2. Error message about the recycle bin followed by a crash on exit.

Upgrading from Picture Easy Software Version 2.0 to Version 3.0/3.02

1. To successfully perform this upgrade, you must follow the procedure outlined below.

Upgrading from Picture Easy Software 3.0/3.02 to Version 3.1

1. To successfully upgrade to version 3.1 of Picture Easy Software, do the following:

Managing Proxy Server Connections in NETSCAPE and MICROSOFT Browsers

1. How to manage proxy settings in MICROSOFT Internet Explorer 3.02 and 4.0.
2. How to manage proxy settings in NETSCAPE Navigator 3.0.
3. How to manage proxy settings in NETSCAPE Communicator 4.0.

Other Problems and Solutions

1. Removing the Picture Easy batch transfer icon from the system tray on WINDOWS 95, 98, and NT.
2. Are you having a problem with Picture Easy Software that is not part of this collection?

KODAK Picture Easy Software 3.1: Problems and Solutions

Installing Picture Easy Software 3.1

1. General installation problems.
2. "Can't find ltkrn80n.dll" Error.
3. "AFX_IDS Title" Error.

Communicating With KODAK Digital Cameras and Scanners

1. Troubleshooting camera connection problems.
2. KODAK DC265 Digital Camera: COM Ports are grayed out.

Managing Your Pictures (Importing, Viewing, Storing, E-mailing)

1. Saving pictures in a format other than FPX file format.
2. Associating your picture files with something other than Picture Easy Software
3. E-mailing pictures

Printing Your Pictures

1. Changing the layout of pictures for printing.
2. Memory, resources, and printing.
3. Print is "pixelated."

Exiting and Uninstalling Picture Easy Software 3.1

1. Uninstalling Picture Easy Software 3.1.
2. Error message about the recycle bin followed by a crash on exit.

Upgrading from Picture Easy Software Version 2.0/3.0/3.02 to Version 3.1

1. To successfully upgrade to version 3.1 of Picture Easy Software, do the following:

Managing Proxy Server Connections in NETSCAPE and MICROSOFT Browsers

1. How to manage proxy settings in MICROSOFT Internet Explorer 3.02 and 4.0.
2. How to manage proxy settings in NETSCAPE Navigator 3.0.
3. How to manage proxy settings in NETSCAPE Communicator 4.0.

Other Problems and Solutions

1. Removing the Picture Easy batch transfer icon from the system tray on WINDOWS 95, 98, and NT.
2. Are you having a problem with Picture Easy Software that is not part of this collection?